Privacy and Cookie Policy
Last updated: October 2025
Carpets4Less Oxford (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://carpets4lessoxford.com/ or contact us directly.
1. Who We Are
Carpets4Less Oxford
Peterley Road, Horspath Industrial Estate,
Cowley, Oxford, OX4 2TZ
Tel: 01865 775 055
Email: [email protected]
We are an independent flooring and carpet retailer based in Oxford, UK.
2. The Information We Collect
We may collect and process the following types of personal data:
- Contact details – such as your name, email address, phone number, and address.
- Enquiry details – any information you provide when contacting us via forms, email, or phone.
- Website usage data – such as your IP address, browser type, and pages visited (via cookies).
- Transaction details – if you make a purchase or request a quotation.
3. How We Use Your Information
We use your data to:
- Respond to your enquiries or requests for quotes.
- Arrange site visits, deliveries, or installations.
- Improve our website, services, and customer experience.
- Meet our legal and contractual obligations.
- Send updates or offers (only if you have opted in).
We do not sell, rent, or trade personal data with third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide goods or services you’ve requested.
- Legitimate interests – to improve our services and website.
- Consent – where you’ve opted in to receive marketing communications.
- Legal obligation – to comply with UK law.
5. How We Store and Protect Your Data
Your data is stored securely and only for as long as necessary for the purposes described in this policy.
We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.
6. Sharing Your Data
We may share limited data with trusted service providers (e.g. IT support, website hosting, delivery partners) who help us operate our business. These providers are required to keep your data safe and use it only for the agreed purpose.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent (where applicable).
- Object to or restrict certain processing.
- Request data portability.
To exercise any of these rights, please contact us at:
📧 [email protected]
If you’re unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device when you visit our website.
We use the following types:
- Essential cookies – needed for website functionality.
- Analytics cookies – to understand how visitors use our site (e.g. via Google Analytics).
- Preference cookies – to remember your settings and improve usability.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website performance.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Updates to This Policy
We may update this Privacy and Cookie Policy from time to time. The most recent version will always be available on our website with the date of the last update.
11. Contact Us
If you have any questions about this Privacy and Cookie Policy, please contact us at:
Carpets4Less Oxford
Peterley Road, Horspath Industrial Estate,
Cowley, Oxford, OX4 2TZ
📞 01865 775 055
📧 [email protected]